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How yesb22 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account and process payments through bKash, Nagad, and Rocket.

Account data kept securebKash, Nagad, Rocket payment details protectedYour right to access or delete your dataContact us to update any record
yesb22 How yesb22 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to see what data we hold on you, correct something that looks wrong, or ask us to delete your account records, you can reach our support team directly. We handle privacy requests separately from general account queries so your request gets to the right person without delay. Response times depend on the complexity of your request, but we acknowledge every message.

Team online

Email Privacy Request

Send a written request to our privacy email address. Include your registered account name and the specific data you are asking about so we can locate your record quickly.

Live Chat Support

Open the chat window inside your account dashboard. Tell the agent you have a privacy question and they will route you to the data team rather than general account support.

Account Settings Panel

Some updates — like your contact number or linked wallet — can be changed directly inside account settings without contacting support. Check there first for straightforward edits.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply encryption to data in transit between your device and our servers. Payment details tied to bKash, Nagad, and Rocket are passed over secure connections and are not written to unencrypted logs. Your account session uses a token that expires when you log out, so closing the app on your mobile ends the active session. We review access controls regularly so that only the staff who need your data for account or payment operations can reach it.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. We do not use cookies to track you across other websites outside our platform.

Data Retention

Active account data is held as long as your account is open. After closure, we keep records for the period our internal compliance process requires, then delete or anonymise them.

Account Security Steps

Login uses a one-time password sent to your registered mobile number. If we detect a login from an unfamiliar device, we prompt re-verification before allowing access to your wallet.

Requesting Data Changes

You can ask us to correct, export or delete your personal data at any time. We will confirm receipt and tell you the expected timeframe before we act on the request.

Common Questions About Your Privacy on yesb22

These are the questions we hear most often from account holders about how their data is handled. If your question is not here, contact support through live chat or email and ask specifically about privacy — our team will give you a direct answer rather than a copy-paste response.

We store your name, email, phone number, and account credentials. When you link a bKash, Nagad, or Rocket wallet, we record the wallet number used for payment matching — not your PIN.

Yes. Submit a deletion request through live chat or our privacy email. We will close the account and remove personal data, retaining only what our internal compliance period requires before full deletion.

We share only what payment processors — bKash, Nagad, Rocket — need to complete your transaction. We do not sell your data or pass it to advertisers or unrelated third parties.

Minor details like your contact number can be updated directly in account settings. For name or identity corrections, contact support through live chat and our team will guide you through verification.

We use session and preference cookies. Session cookies are required for login to work; preference cookies can be cleared through your browser settings, though this may reset your lobby view each visit.

Yes, but we prompt a one-time password check when we detect a new or unfamiliar device. This step protects your account wallet even if someone else knows your password.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.